Shipping
We offer flat rate and free shipping options! Please see below for details for your location. We use a variety of carriers for tracked packages – please keep in mind that estimated shipping times do not include waiting for carriers to pick up packages from our store (this can take a couple of business days). We offer inexpensive or free shipping on greeting cards shipped via letter mail (see below for details). Please note: As of late January, We’re hearing from customers that untracked letter mail is much slower than usual.
In store pickup is available for GTA locals, and fast delivery is available locally through Trexity – please scroll down below the shipping rate table to learn about these options.
Shipping Rates
For full information about the areas included in each delivery zone, please scroll to the bottom of this page.
Zone 1
Location: Nearby Toronto (Postal Codes L & M)
Standard shipping: $11
Free shipping level: $80
Greeting card orders under $10: $1
Greeting card orders over $10: FREE
Zone 2
Location: The rest of Ontario & Quebec
Standard shipping: $13
Free shipping level: $100
Greeting card orders under $10: $1
Greeting Card orders over $10: FREE
Zone 3
Location: Wider Canada
Standard shipping: $15
Free shipping level: $125
Greeting card orders under $10: $1
Greeting Card orders over $10: FREE
Zone 4
Location: Remote Canada
Standard shipping: $18
Free shipping level: $150
Greeting card orders under $10: $1
Greeting Card orders over $10: FREE
Zone 5
Location: USA
Standard shipping: $20
Greeting cards (untracked): $2
Local Pickup
You’ll see the option to select ‘pickup’ instead of ‘ship’ as the first step when checking out.*
Local pickup orders are filled the same day, normally within a couple of hours. Orders that come in overnight or in the early morning will be filled by early afternoon. We’ll send you an email when your order is ready to collect. Please make sure to bring your order number with you as this is what we use to locate your goods. Please check our contact page for our current hours.
Local Delivery With Trexity
We’re partnered with local courier service Trexity. If you’re in their delivery area, the option will be available during checkout. Rates are based on distance from the store. Trexity offers next day delivery, including on the weekends!
Greeting Cards
Orders that contain only greeting cards (not boxed cards) ship via letter mail. This also applies to single stickers and patches! The charge is $1 for orders under $10, and FREE for orders over $10. If a greeting card order meets the free shipping threshold for your zone, we will automatically ship it with tracking. Please note that we are not responsible for your cards arriving on time and letter mail cannot be tracked – give yourself extra time to avoid disappointment.
As of late January 2025, we’re finding Canada Post letter mail is slower than usual. Please don’t order at the last minute.
If you are using our handwritten greeting card service, please read the Hand Written Card page.
US Shipping
$20 Flat Rate Tracked Shipping to the contiguous United States.
$2 for untracked letter mail – this can take a while from Canada to the US, so please keep that in mind.
Any applicable duties, tarrifs, and taxes are not included and may be charged to you by the parcel carrier.
Orders are shipped from our Toronto store.
Refund & Return Policy
Returns are allowed within 60 days of the ship date or in-store purchase date, with the exception of seasonal products, which may not be returned after their related occasion (Christmas cards & decorations, etc). subject to the following conditions:
Products must be in original condition, unused and with manufacturers tags still attached. Shipping costs are not refundable and we do not offer free returns. Please contact us prior to making a return, so we know to expect it, and please provide us with the tracking number if it’s a trackable item.
If we have sent you an incorrect or defective item, we will re-ship the item to you at our cost or issue a refund.
Please Note:
We reserve the right to cancel orders and/or limit quantities. If you make a low value order to be shipped across the country, we may cancel it if the actual shipping cost is much higher than the flat rate we charge. In the event that we choose to cancel your order you will be given a full refund.
If you do not receive an order confirmation email within a few minutes of placing your order, please check your spam folder. Ditto if you do not receive a shipping confirmation email in a timely fashion. A surprising number of those emails go to spam.
Shipping Zones In Detail
Zone 1 – Towns/Cities close to Toronto
If your postal code starts with either ‘L’ or ‘M’ it means you’re in Zone 1 and we can offer you our cheapest shipping rates!
Zone 2 – The rest of Ontario & Quebec
If you live in these provinces but don’t fall under Zone 1, then you’ll be charged our Zone 2 shipping rates.
Zone 3 – Wider Canada
Manitoba, Saskatchewan, Alberta, British Columbia, New Brunswick, Nova Scotia, Prince Edward Island.
Zone 4 – Remote Canada
Newfoundland, Yukon Territory, Northwest Territories, Nunavut.
Zone 5 – USA
Contiguous USA (lower 48 states excluding Hawaii and Alaska).